Cancellation Policy

Cancellation Policy

  • Cancellations made 15 or more days before checkin date will be free.
  • Cancellations made more than 7 days in advance but less than 15 days will incur a cancellation charge of 1 nights tariff
  • No shows and cancellations made 0 to 7 days in advance will incur 100% charge of the booking.
  • In case of a full refund on cancellation, there will be a deduction of approximately 5 % as payment processing charges.
  • Note : Above are the cancellation rules but we will put our best possible efforts to waive/minimize the cancellation charges.

Refund Policy

Any refund will take at least 15 days to process and will be transferred to the same bank account, used at the time of booking.


  • Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the booking dates have been communicated to the hotels, transporters etc. and they have initiated the process of retaining/booking.
  • There is no cancellation of booking under the Same Day booking category.
  • No cancellations are entertained for those bookings that the BIG HOLIDAYS marketing team has obtained on special occasions like Diwali, Valentine’s Day, New year, Long Weekends & peak season time etc. These are limited occasion offers and therefore cancellations are not possible.
  • In case you feel that the services received is not as shown on the site or as per e-mail communication, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • BIG HOLIDAYS Only acts only as a booking agent of the Hotel Accommodation & Transport, providing the services and it shall not have any liability whatsoever for any aspect of the arrangements between the service provider and user as regards the standards of services provider in no circumstance shall BIG HOLIDAYS be liable for services provided by the service vendor and no responsibility as the principal
  • BIG HOLIDAYS shall not in any way is responsible for any loss or theft of goods or any property of the tourist during visit or in the reservation/booking office. Luggage is carried at owner’s risk


Reservation Policy

  • 40% Payment required at the time of reservation
  • 60% Full & Final Payment required at the time of checking in.
  • No refund will be made in case of mechanical trouble to the vehicle or natural calamites like, landslides, flood, earthquake, heavy snow fall or any other reason beyond the control of the BIG HOLIDAYS
  • BIG HOLIDAYS shall not be responsible in any matter whatsoever for any delay or inconvenience to the passengers during the journey either due to the breakdown of the vehicle or due to any other cause/unforeseen circumstances beyond the control of BIG HOLIDAYS Reservation Team
  • All the above hotel cancellation is subject to all individual hotels terms & conditions

For the above terms and conditions mentioned in our website so as to clearly understand that the BIG HOLIDAYS Reservation Team liability is limited and restricted to what has been forth herein in the website’s terms & conditions section